Frequently Asked Questions (FAQ)
Our luggage bags are crafted from the finest materials, including full-grain leather, high-grade microsuede, and premium hardware. We source our materials responsibly, ensuring durability, elegance, and sustainability in every piece.
2. Where are your products manufactured?
Each of our luggage bags is meticulously handcrafted by skilled artisans in Portugal, known for their excellence in leatherwork and precision. We are committed to maintaining the highest standards of craftsmanship.
3. How do I care for my luggage bag?
To maintain the pristine condition of your luggage bag:
- Leather: Clean with a soft, dry cloth. For deeper cleaning, use a leather conditioner sparingly.
- Nylon: Wipe with a damp cloth and mild soap, then air dry.
- Hardware: Polish with a soft cloth. Avoid exposure to excessive moisture.
At this time, we do not offer a formal warranty on our products. However, each piece is crafted with the utmost care and precision, using the finest materials to ensure longevity and durability. We stand by the quality of our craftsmanship and are committed to providing an exceptional experience with every purchase. If you encounter any issues with your product, please do not hesitate to reach out to our customer care team. We are dedicated to addressing any concerns and will work with you to ensure your satisfaction
5. Can I personalize my luggage bag?At present, we do not offer personalization services. Each of our products is meticulously designed to reflect the unique essence of our brand, crafted with the finest materials to ensure timeless elegance and quality. We believe in creating pieces that stand on their own, embodying sophistication and luxury in every detail. We are always exploring ways to enhance our offerings, so we encourage you to stay connected with us for any future updates or special editions.
6. What is your return and exchange policy?We are committed to ensuring your satisfaction with every purchase. If for any reason you are not completely satisfied, we offer a 15-day return window for an exchange or store credit. Please note the following conditions:
- Return Window: Returns must be initiated within 15 days of receiving your order.
- Condition: All items must be returned in their original, brand-new condition, with all original tags and packaging intact and in excellent condition. We cannot accept items that show signs of wear or have missing tags or packaging.
- Store Credit: Returns are eligible for exchange or store credit only. We do not offer refunds to the original form of payment at this time.
To initiate a return, please contact our customer care team with your order details. We will guide you through the process to ensure a smooth and seamless experience.
7. How long does shipping take?Shipping times vary depending on your location:
• Standard Shipping: Delivery typically takes 3 to 5 business days from the time your order is processed.
USA to Canada
Please note that shipping times may vary slightly depending on your location and the specific item ordered. Once your order has been dispatched, you will receive a confirmation email with tracking information so you can follow your package's journey.
At this time, we only offer shipping within U.S.A and Canada. We are dedicated to expanding our reach and are actively working towards offering international shipping as we grow globally. We understand the desire to experience our products around the world, and we are committed to making this possible in the near future. Please stay connected with us for updates on when international shipping becomes available.
9. How can I track my order?Once your order has shipped, you will receive a tracking number via email. You can use this number to track your shipment on our website or the carrier’s website.
10. Are your products sustainable?
Sustainability is at the core of our brand. We use eco-friendly materials and processes wherever possible, and our products are designed to last a lifetime, reducing the need for frequent replacements.
11. What makes your brand different from other luxury luggage brands?
Our brand is rooted in a commitment to quality, craftsmanship, and understated elegance. We believe in offering timeless pieces that blend style with functionality, catering to discerning customers who appreciate the finer things in life.
12. How can I contact customer service?
Our customer service team is available Monday to Friday 9:00 AM - 5:00PM to assist you with any inquiries. You can reach us via email at info@fletcherwhyte.com.